Refund Policy

This policy applies to all IMEI, server and remote services ordered on ModernUnlocker.com (Modern Mobile Care). Please read each service's description, requirements and delivery time before placing an order.

When you will get a refund

• The order is rejected, returned as "Not Found", or cannot be processed by us or our supplier.
• The service becomes unavailable after you placed the order.

Refunds are credited back to your ModernUnlocker account balance, normally as soon as the order is rejected. You can use the balance for any other service.

When there is no refund

• A wrong IMEI, serial number, model or carrier was submitted.
• The wrong service was selected for the device.
• The device does not meet the service requirements (for example blacklisted, barred, unpaid / financed or not eligible, where the service does not support it).
• The code or result has already been delivered successfully.
• The service is marked "No refund for bad requests".

Code or result not working

Contact us as soon as possible after delivery with the order details and a short video showing the device and the code entry or result. We verify every claim with the supplier before a decision is made.

Delivery times

Delivery times shown on services are averages based on recent orders, not guarantees. Supplier delays can happen.

Contact

WhatsApp: +880 1686-777333 | Telegram: @ModernUnlocker